Frequently Asked Questions (FAQ)

1. How can I place an order?

To place an order on Spice and Cashmere, simply browse through our collection and add your desired items to your shopping cart. Once you're ready, proceed to checkout and follow the prompts to enter your shipping and payment details. If you encounter any difficulties or have questions, feel free to reach out to our customer support team for assistance.

2. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. Rest assured that all transactions on our website are secure and encrypted to protect your personal information.

3. How much does shipping cost, and how long will it take to receive my order?

Shipping costs and delivery times may vary depending on your location and the items in your order. We offer standard and expedited shipping options for domestic and international orders. You can find detailed information about shipping rates and estimated delivery times during the checkout process.

4. What is your return policy?

We want you to be completely satisfied with your purchase from Spice and Cashmere. If for any reason you're not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please note that returned items must be in their original condition with tags attached. For more information, please refer to our Returns & Exchanges policy.

5. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your Spice and Cashmere account to view the status of your order and track its progress in real-time.

7. Can I cancel or modify my order after it's been placed?

We strive to process orders quickly to ensure prompt delivery to our customers. If you need to cancel or modify your order, please contact us as soon as possible, and we'll do our best to accommodate your request. However, please note that once an order has been shipped, we may not be able to make changes or cancel it.

8. How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at support@spiceandcashmere.com or through our Contact Us page. We strive to respond to all inquiries promptly and provide assistance to ensure a positive shopping experience for our customers.